Our Support
The launch of your website doesn’t mark the end of your project, but the beginning of a new stage for your business. Once your platform has been released, dotcraft will continue supporting your business on its digital journey. With ongoing website support & maintenance, performance optimisation and feature upgrades, we help you stay ahead of the curve.
Our comprehensive SLA includes
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Regular health checks and code audits
We perform comprehensive health checks, bug fixes and code audits to identify potential performance bottlenecks or security vulnerabilities. This proactive approach ensures your Umbraco or Optimizely platform remains robust, stable, and aligned with best practices.
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Realtime uptime and performance monitoring
Our real-time monitoring system tracks uptime and platform health, alerting us instantly to any issues. Combined with ongoing performance optimisation, to include; caching, database tuning, and load testing. We keep your website fast and reliable under all conditions.
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Tailored support model, available via phone, email or helpdesk
Our dedicated support team is available via phone, email, or helpdesk, providing rapid incident response and expert troubleshooting. We tailor support packages to meet your business needs with guaranteed SLAs to minimise downtime.
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Regular platform and security upgrades
Stay secure and compliant with regular platform updates and security patching for Umbraco and Optimizely. Our maintenance services include plugin updates, vulnerability remediation, and environment hardening to protect your digital assets.
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Dedicated specialist support team
Work with certified specialists who deeply understand Umbraco and Optimizely’s nuances. Our expert team provides bespoke support, custom module maintenance, platform scalability and strategic advice to help your platform evolve smoothly with your business.
Case studies
Service Booking Online
+82 % Increase in lead volume
A comprehensive service booking platform delivering on Renault UK's strategy of supporting dealer networks and enhancing customer service through direct system integration and consistent user experiences.
Goodwood
Always Innovating
The biggest advantage of having an Optimizely or Umbraco platform is its extensibility. As your business scales, we can introduce new functionality and integrations as required, such as ecommerce solutions and CRM. By developing enhancements on an iterative basis, your platform can adapt and respond to changing customer needs and behaviours, as well as any shifts in the market. An eye towards innovation will help your businesses evolve and make you stand out from your competitors.
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What clients say
Can I say again you have done a really good job for us on this. thanks for all your efforts, much appreciated
Renault UK
FAQ
It is important to make regular updates to your site for it to continue to perform at full capacity, the same applies to maintenance. Ensuring your site is property maintained will ensure the user has a great experience and the site remains preforming at its best.
Our website maintenance services go far beyond reactive support. We ensure your Umbraco and Optimizely platforms are kept secure, compliant, and optimised with regular health checks, version updates, security patching, and performance tuning. Our certified experts manage all aspects of backup & recovery, code audits, and scalable upgrades, delivering seamless updates with zero downtime. Flexible SLAs are also tailored to your needs, providing proactive peace of mind that your digital platforms will operate at peak efficiency for the long term
Yes, we will conduct regular site health checks and code audits to ensure your site is running at optimum performance. Our specialist support team will work to fix any issues you may be having with your site in a timely manner. You can find out more about our website support and maintenance services here.
Yes, we will ensure your website has regular software updates to maintain performance and continues to provide a great experience for your user.
We provide tailored support models for each of our clients, and you can contact us via phone for your website support if this is your preferred method of communication.
Our specialist team are available for website support via email, phone or help desk. We can tailor your support package to suit you and your business.
If you would like to keep your website running at full capacity and stay ahead of the curve then yes, website support and maintenance packages are a good investment. Contact our team to discuss how we can support your business.